Privacy Policy

Information We Collect

Information you give us. When you fill out the form on our website, book a call through our booking calendar, or register for an online workshop, we may collect:

• The services you want to learn more about
• Your full name, phone number, and email address
• Your preferred language
• The best time to contact you, or the time you book
• An optional note, if you choose to add one

When you call, text, or email us, you may also share information about your family's needs.

Please do not send us medical records, Medicaid numbers, or Social Security numbers through our website forms. We will talk about details privately during your call.

Information collected automatically. When you visit our website, we and our service providers may collect basic technical information, such as your browser type, device type, pages visited, and general location (city or region). This helps us understand how the site is used and keep it working well.

How We Use Your Information

We use your information to:

• Contact you at the time you prefer, in your preferred language, about the services you selected
• Schedule and hold your free consultation
• Send you reminders and information about online workshops you register for
• Explain programs and options that may fit your family
• Help you connect with organizations, agencies, or providers, only with your permission
• Improve our website and services
• Meet legal and regulatory requirements

How We Share Your Information

We do not sell or rent your personal information.

We share information only in these situations:

• With your permission. If you ask us to help you connect with an organization, agency, or provider, we share only what is needed, and only after you agree.
• With service providers. We use trusted companies to help run our website, scheduling, email, and video calls. They may only use your information to provide services to us.
• When required by law. We may share information if required by law, court order, or to protect the safety of any person.

Health Information

Special Need Foundation Inc. is not a health care provider or health plan. We treat any health or disability information you share with us as confidential. We use it only to understand your family's needs and explain your options, and we share it only with your permission or when required by law.

Text Messages and Calls

If you give us your phone number, we may call or text you about your request. Message and data rates may apply. You can reply STOP to any text to stop receiving messages, or ask us at any time to stop contacting you.

Cookies and Website Tools

Our website may use cookies and similar tools to keep the site working and to understand how visitors use it. You can set your browser to refuse cookies, but some parts of the site may not work as well.

Our website, form, booking calendar, and online workshops are provided by third-party services, such as scheduling and video meeting tools. When you use them, those services may also collect information under their own privacy policies.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, and we limit access to people who need it to help you. No method of storing or sending information online is completely secure, so we cannot guarantee absolute security. If a security breach affects your information, we will notify you as required by New York law.

How Long We Keep Your Information

We keep your information only as long as needed to help you, run our programs, and meet legal and record-keeping requirements. When it is no longer needed, we securely delete it.

Children's Privacy

Our website is meant for parents, guardians, caregivers, and adults. It is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. Parents and guardians may share information about their child so we can help their family.

Your Choices

You can:

• Ask to see the personal information we have about you
• Ask us to correct or update it
• Ask us to delete it, unless we need to keep it for legal reasons
• Ask us to stop calling, texting, or emailing you

To make a request, contact us using the details below.

Links to Other Websites

Our website may link to other websites, such as government agencies or program information. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or your information, please contact us: