Care Management
A care manager who speaks your language, coordinating your family's services in one place.
Understanding Care Management
Care management is ongoing support from a care manager who helps coordinate your family's health care, services, and appointments. In New York, care management is provided by Care Management Agencies (CMAs) that work with Health Homes. It's available to children and adults with Medicaid who have qualifying chronic health or behavioral health conditions.
Children and adults with Medicaid who have qualifying chronic health or behavioral health conditions.
Before and with a care manager
On your own
Many families manage every appointment, call, and form themselves — juggling doctors, therapies, home care, school, benefits, and housing all at once.
With a care manager
A care manager helps connect the pieces — doctors, therapies, home care, and benefits — so your family isn't doing it all alone.
What care management can provide
A dedicated care manager
A personalized care plan built around your family's needs
Help coordinating doctors, therapies, home care, and other services
Regular check-ins and updates as needs change
Support connecting to housing, benefits, and community resources
Help accessing additional programs, such as waiver services
We walk with you, step by step
One-on-one consultation. A personal conversation about your family's needs.
We understand your situation. We listen first, then explain whether your family may qualify.
A care manager who speaks your language. We help you find a CMA with a care manager who speaks your language and understands your family.
Your choice. We walk you through your options, with no pressure.
Care in your language makes a difference.
When your care manager speaks your language, it's easier to share what your family really needs, and to understand every step. We help you find a care manager who does.
Common questions about care management
You don't have to coordinate it all alone.
One free call can help you find a care manager who speaks your language. We're ready to listen.